1. Introduction
Welcome to Homestele, a hospitality accommodation discovery and enquiry platform operated by Homestele (“Homestele”, “we”, “our” or “us”).
This Disclaimer explains the limitations, responsibilities and important considerations associated with accessing and using our website, browsing accommodation listings, submitting enquiries, reviewing property information and using any related services.
Our website may feature serviced apartments, hotels, guest houses, farmhouses, private stays and other accommodation options for short-term, extended, corporate, family, medical and other travel-related requirements across India.
By accessing or using this website, you acknowledge that you have read and understood this Disclaimer. This Disclaimer should be read together with our Terms & Conditions, Privacy Policy and Booking, Cancellation & Refund Policy, where applicable.
Nothing in this Disclaimer excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited under applicable law.
2. Nature of Our Platform
Homestele is intended to help guests discover accommodation options, explore property information and connect with relevant property owners, operators or accommodation providers.
Depending on the property and the specific arrangement, our services may include displaying property listings, facilitating enquiries, forwarding guest requirements, connecting guests with accommodation providers, supporting booking-related communication or offering other hospitality-related services.
Unless expressly stated otherwise for a particular property or transaction, a listing on our website should not be interpreted as confirmation that Homestele owns, operates, manages or directly controls that accommodation.
The identity and responsibilities of the relevant accommodation provider may vary by listing. Please review the applicable property information, booking communication and confirmation before making a reservation or payment.
Where Homestele directly operates, manages, represents or provides a particular accommodation or service, the applicable role and terms will be determined by the information provided for that service and the relevant agreement.
3. Property Information and Accuracy
Property descriptions, photographs, amenities, facilities, location details, occupancy information, policies, prices and other listing information may be provided by property owners, managers, operators, representatives or other sources.
We make reasonable efforts, where appropriate to our role, to present information clearly and address material errors brought to our attention. However, information may change over time or may not always reflect the property’s latest condition or availability.
Unless expressly confirmed by us or the relevant provider, we do not guarantee that every listing detail is complete, current, error-free or independently verified.
Before confirming a stay, guests should independently clarify any information that is important to their decision, including:
- The exact property address and location.
- Room, apartment or accommodation type.
- Number of guests permitted.
- Check-in and check-out dates and timings.
- Availability for the requested dates.
- Included amenities and services.
- Additional charges, deposits, taxes and applicable fees.
- House rules, identification requirements and cancellation conditions.
- Whether the property can accommodate specific personal, family, corporate or medical-related requirements.
This section does not excuse misleading representations, negligence or other conduct for which a party may be legally responsible.
4. Photographs, Illustrations and Visual Representations
Photographs, videos, illustrations, floor plans, virtual tours and other visual materials displayed on Homestele are intended to help visitors understand and evaluate accommodation options.
Images may be supplied by property owners, operators, photographers or other authorised sources. In some cases, images may be illustrative or may represent a particular room type, unit, property category or general style rather than the exact accommodation allocated to a guest.
Actual furnishings, décor, views, room layouts, colours, equipment, surroundings and facilities may differ from displayed images.
Guests should request recent photographs, specific room images or additional details from the relevant accommodation provider if visual accuracy is important to their booking decision.
We will review credible reports of materially inaccurate or misleading images and take appropriate action within our role and applicable legal obligations.
5. Amenities, Facilities and Services
Facilities and services described in a listing may include Wi-Fi, air conditioning, parking, kitchen access, housekeeping, laundry, meals, lifts, power backup, accessibility features, security arrangements, medical visitor suitability, workspace facilities or other amenities.
The availability, operating hours, condition and scope of these facilities may vary by property and may be subject to maintenance, provider policies, additional charges or temporary interruptions.
A facility mentioned on the website should not be assumed to be guaranteed for every room, unit, guest or booking unless it is expressly included in the applicable confirmation or agreement.
Guests should obtain written confirmation of essential requirements before booking. Examples include wheelchair access, lift availability, cooking facilities, parking for a particular vehicle, uninterrupted internet access, medical equipment access or arrangements for extended stays.
Any description of a property as suitable for corporate, family, medical or long-term stays is general information and is not a guarantee that the accommodation will meet every individual requirement.
6. Prices, Taxes and Additional Charges
Prices displayed on Homestele may be supplied by property providers or other authorised sources. They may change according to dates, seasonality, occupancy, length of stay, room type, demand, provider policies and other conditions.
Unless expressly stated, a displayed price should not be treated as a final payable amount or a confirmed quotation.
The final amount may include applicable taxes, service charges, cleaning fees, security deposits, extra-guest charges, meal charges, parking fees, utility charges, extended-stay expenses or other disclosed costs.
Where a property provider or authorised booking system issues the final quotation, invoice or payment instructions, guests should review those details carefully before making payment.
If a price appears incorrect, incomplete or inconsistent with the confirmed offer, please seek clarification before proceeding. We will address pricing concerns in accordance with our actual role, the applicable booking terms and applicable law.
7. Availability and Booking Confirmation
The presence of a property on our website does not necessarily mean that it is available for every requested date or that a booking has been accepted.
Availability may change because of existing reservations, maintenance, property restrictions, seasonal demand or delays in updating listing information.
Submitting an enquiry, clicking a contact button, requesting a quotation, speaking to a representative or receiving an automated acknowledgement does not, by itself, establish a confirmed booking unless the relevant booking process expressly states otherwise.
A booking should be treated as confirmed only when the required confirmation has been issued by the authorised accommodation provider, booking system or Homestele, as applicable to that transaction.
Guests should retain relevant confirmation messages, receipts, payment records and written communications for reference.
8. Location, Distance and Travel Information
Property addresses, maps, nearby landmarks, distances, estimated travel times and neighbourhood descriptions are provided for general guidance.
Actual travel time and distance may vary due to traffic, route selection, road conditions, public transport schedules, construction, weather, local restrictions and other factors.
Map services and third-party navigation tools may contain inaccuracies or outdated information. Guests should verify the exact address and route before travelling.
Descriptions such as “near a hospital”, “close to a business district”, “centrally located” or “convenient for transport” are general descriptions and should not be interpreted as guarantees of a particular journey time, distance or level of convenience.
Guests travelling for medical appointments, business meetings, examinations, events or other time-sensitive purposes should independently confirm travel arrangements and allow sufficient time.
9. Reviews, Ratings and Testimonials
Where available, reviews, ratings, testimonials and guest feedback are intended to provide additional information about accommodation experiences.
Such content may reflect individual opinions, personal circumstances and experiences at a particular time. Guest expectations and experiences can differ.
We do not represent that every review or rating is independently verified unless we expressly identify a verification process. Reviews may not represent the views of Homestele and should not be treated as a guarantee of future service quality.
We may moderate, investigate, remove or restrict reviews in accordance with our policies, technical capabilities and applicable legal requirements.
Guests should consider multiple sources of information and assess whether a property is suitable for their particular needs.
10. Search Results, Recommendations and Sponsored Content
Search results, property recommendations, featured listings, promotional placements and advertisements may be influenced by search criteria, location, availability information, commercial arrangements, paid promotion or other ranking factors.
Where listings are sponsored, promoted or otherwise commercially prioritised, we will identify them where required by applicable law and our presentation practices.
A property’s position in search results does not necessarily mean that it is the best accommodation for every guest, independently certified, fully verified or endorsed by Homestele.
Guests should evaluate the available information, compare relevant options and confirm essential details before making a booking decision.
11. Third-Party Websites and Services
Our website may contain links, integrations, contact methods or references to third-party services, including accommodation providers, map services, payment processors, communication platforms, travel services and external websites.
These third parties may operate under their own terms, privacy policies, pricing structures and service conditions.
Unless expressly stated otherwise, Homestele does not control the content, security, availability, accuracy or operational practices of independent third-party websites and services.
Accessing an external website or using a third-party service is subject to the terms applicable to that service. We encourage visitors to review those terms and verify the identity of the party with whom they are communicating or transacting.
This section does not remove any responsibility Homestele may have for its own representations, conduct or obligations under applicable law.
12. Payments, Receipts and Financial Transactions
Depending on the applicable arrangement, payment may be collected by Homestele, an accommodation provider, an authorised booking partner or a third-party payment service.
Before transferring money, guests should verify the payment recipient, booking reference, amount, applicable charges and relevant cancellation or refund terms.
Do not rely solely on an informal message, unverified account, personal payment request or communication that appears inconsistent with the booking confirmation.
Homestele is not responsible for transactions conducted independently with an unauthorised person merely because that person claims to represent a property or our platform. However, any responsibility arising from Homestele’s own conduct, authorised representatives or legal obligations remains subject to applicable law and the facts of the transaction.
Payment processing, bank transfers, card transactions and refunds may be subject to the terms, timelines and procedures of the relevant payment provider or financial institution.
For transaction-specific information, please refer to the applicable booking confirmation and Booking, Cancellation & Refund Policy.
13. Safety, Security and Property Suitability
Accommodation providers are responsible for the matters assigned to them under applicable law and their agreements, which may include maintaining the property, managing access, complying with safety requirements and providing the accommodation as agreed.
The availability of a listing on Homestele should not be interpreted as a certification that a property meets every safety, security, hygiene, accessibility, fire-safety or regulatory standard.
Unless expressly stated, we do not guarantee that a property has been independently inspected, certified or audited by Homestele.
Guests should review the property’s details, clarify concerns with the provider and take reasonable precautions during their stay. Any immediate safety concern should be reported to the relevant property management and, where appropriate, the local emergency authorities.
If a listing contains a material safety concern or appears to misrepresent a property’s status, please contact us so that we can review the matter within our role and applicable obligations.
14. Medical, Corporate and Extended-Stay Information
Homestele may display accommodation options intended for medical visitors, patients’ families, corporate travellers, employees, consultants, relocating professionals, students or guests seeking longer stays.
These descriptions are intended to help visitors identify potentially relevant accommodation options. They do not constitute medical, legal, immigration, financial or professional advice.
For medical-related stays, guests should independently confirm proximity to the required healthcare facility, transport arrangements, accessibility, sanitation, support services and any specific accommodation needs. Homestele does not provide medical diagnosis, treatment recommendations or guarantees regarding healthcare outcomes.
For corporate or extended stays, guests should confirm the total duration, billing arrangements, tax treatment, utility charges, housekeeping frequency, deposit terms, permitted occupancy, extension procedures and any contractual requirements directly with the relevant provider.
Longer stays may be subject to different terms from short stays. Do not assume that a short-stay quotation or cancellation policy applies to a monthly, multi-month or corporate arrangement.
15. Travel Documents, Immigration and Local Requirements
Guests travelling within India or from another country are responsible for checking and complying with the travel documents, identification requirements, visa conditions, registration requirements and other rules applicable to their circumstances and destination.
Property providers may request identification or other documentation where permitted or required by applicable law.
Any general travel information displayed on our website is provided for convenience and should not be relied upon as a definitive statement of current legal or immigration requirements.
Guests should consult the relevant government authorities, consulates, immigration services or qualified professionals for current requirements before travelling.
16. Website Availability and Technical Issues
We aim to keep Homestele accessible and functional. However, the website, search functions, enquiry forms, listing information or integrated services may occasionally be unavailable, delayed, interrupted or affected by technical errors.
Interruptions may arise from maintenance, hosting problems, software updates, telecommunications failures, cybersecurity incidents, third-party outages or circumstances outside our reasonable control.
We may update, modify, suspend or discontinue website features when reasonably necessary, subject to applicable law and any specific commitments made to users.
We do not guarantee uninterrupted access or that every technical issue will be resolved within a particular timeframe. Nothing in this section excludes liability where such exclusion would be unlawful.
17. Limitation of Responsibility
To the extent permitted by applicable law, Homestele is not responsible for losses arising solely from circumstances outside its control or from independent third-party conduct for which Homestele has no legal responsibility.
Depending on the facts and the applicable arrangement, such circumstances may include a property’s independently made operational decisions, inaccurate information supplied by a third party, a third-party service interruption or a guest’s failure to verify essential booking details.
This Disclaimer does not automatically transfer every responsibility to the guest or accommodation provider. Responsibility will depend on the actual service arrangement, the relevant facts and applicable law.
Nothing in this Disclaimer excludes or limits liability for fraud, wilful misconduct, legally actionable misrepresentation, negligence or other matters to the extent such liability cannot lawfully be excluded or limited.
Nothing here affects statutory consumer rights, remedies or protections that apply to you.
18. No Professional Advice
Information published on Homestele is provided primarily for accommodation discovery, enquiry and general informational purposes.
Unless expressly stated otherwise, website content does not constitute professional legal, medical, financial, tax, immigration or investment advice.
You should seek advice from an appropriately qualified professional or relevant authority where your circumstances require it. Decisions should not be based solely on general website descriptions or promotional material.
19. Changes to This Disclaimer
We may revise this Disclaimer from time to time to reflect changes in our services, website features, business arrangements, operational practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date where appropriate.
Your continued use of the website after an update does not remove any rights you may have under applicable law. Where separate notice or consent is legally required, we will follow the applicable requirements.
20. Contact Us
If you have questions about this Disclaimer, believe that a property listing contains materially inaccurate information, or wish to report a concern relating to information published on our website, please contact us using the details below.
Brand: Homestele
Email: info@homestele.com
Phone / WhatsApp: +91 99716 80900
Booking Support / Grievance Contact: info@homestele.com
Please include the relevant property name or URL, the nature of your concern and any supporting information that may help us review it.
21. Governing Law
This Disclaimer shall be interpreted in accordance with the laws applicable to the relevant services and transaction, subject to mandatory consumer protections and other applicable legal requirements.
Where Homestele is established in India and Indian law applies, the relevant Indian laws and the jurisdiction specified in our Terms & Conditions may govern, subject to any mandatory rights available to consumers in their place of residence or under applicable law.
Nothing in this section prevents a user from exercising a right or remedy that cannot lawfully be waived.
Important Notice: This Disclaimer is intended to provide general information about the use of Homestele. It does not replace the Terms & Conditions, Privacy Policy, booking confirmation or Booking, Cancellation & Refund Policy. Please review the applicable terms before making a reservation or payment.